Refunds and Returns
A request for a return must be made within 14 days of you receiving your goods, or when the first delivery attempt has been made. If your request is authorised then we must receive the goods back within 14 days of the authorisation.
Kits are eligible for return if they have not been used and must contain all the contents received. If you have unpacked the needle from its cover then please do not return the needle.
Buyers are responsible for the return postage costs and you should use a trackable service as lost returns cannot be refunded.
- Sale or promotional items
- Custom orders
How to return an item
Please contact us first before attempting to return an order. Either email firstname.lastname@example.org or call us on 07979854649. Once you have received confirmation by email that the item can be returned please send it to:-