By Tina Francis is a UK based company using the Shopify Platform for it's sales and interactions with customers. Privacy and Security is very important to us. We will only collect, store and use your information for specific purposes. This Privacy Policy will change over time so please once you have read through check periodically.  By using this site you acknowledge that the internet is not 100% secure as a medium of communication and so we cannot guarantee the security of the information we send you or you send us.  We cannot therefore be held responsible for any damages you may incur as a result of the loss of security of this information.  

We will only share your data in line with the Data Protection Act of 1998 and any other applicable laws and addendums.

What Information is collected?

A record of your purchase is retained.  This is to ensure we have the details if there are problems or we need to send you additional information.  The purchase record contains your address, your email address and any emails relating to the purchase.  We can see the method of payment but do not retain the information, this is retained by one of our third party service providers.


What do we use this information for?

  • To process transactions - your information whether public or private will not be sold, exchanged, transferred or given to any other company without your consent other than for the express purpose of delivering your products or service.
  • To send periodic purchase emails - when you purchase from us you will receive an order acknowledgement, a dispatch and posting reference.
  • If you have signed up to our mailing list then you will receive occasional news letters via email.  The third party service provider we use for this is currently MailChimp
  • Planning and managing By Tina Francis retail and services.  For example monitoring shopper experience or products purchased.

How do we protect you?


We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. For example Paypal, World Pay. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

By Tina Francis will not sell, disclose or distribute your information as an individual or your personal usage of the site without your consent or unless we are required or permitted to do so by law.

Disclosure to third parties

Whilst we do not sell, trade or transfer your information we do use third parties to manage this website, distribute our newsletter and to help us to complete and run our business.  These are trusted third parties and agree to keep your information private.